Frequent Questions

 

ROADSIDE CALLS

Lockout Service: VANGELIS RENTALS will assist the driver gain entry when the keys are locked inside the vehicle or when he has lost the keys. €100.00 for assistance, plus the cost of replacing the keys, cost depending on the type of vehicle.

 

Battery damage caused intentionally or by negligence will be charged according to type of model.

 

Tyre assistance available for replacement of a flat or damaged tyre with the spare.

Tyre damage caused intentionally or by negligence or by driving in non- permitted areas as of rental agreement's terms and conditions the renter will be charged the cost of replacement tyres.

 

Fuel delivery - If the vehicle runs out of fuel, VANGELIS RENTALS will deliver fuel to the driver's location ,refueling and service fee.€15.00 plus the cost of the fuel.

VANGELIS RENTALS  prohibits smoking in its rental vehicles.

A cleaning fee of €50 is charged if the vehicle is returned with tobacco odor or residue.

 

GRACE  TIME

We do allow a grace time of 15 minutes, before proceeding with charge for an additional day.The actual cost of the rental will depend on the group of car,quad or bike,when you rent and for how long .

 

LATE  RETURN  FEE

 

All customers must inform VANGELIS RENTALS about change of plans in a timely manner, in order to avoid being charged the Late Return Fee.If the vehicle is returned late from the agreed date/time, then a Late Return Fee of €15.00 per hour for all car types and 450.00 cc quads, €8.00 per hour for all smaller category quads and all type bikes.

 

TRAFFIC  VIOLATIONS

 

The renter assumes full responsibility for traffic violations and pays the respective fines on his own.

 

FUEL  POLICY

 

The vehicle must return with the same amount of fuel in the tank as it was at the time of rental.If ,on the return of the vehicle, there is fuel remaining in the tank, VANGELIS RENTALS  does not return the amount corresponding to that fuel.

 

SPECIAL  EQUIPMENT

 

Baby seats and booster seats are available upon request and are free of charge.

 

CLEANING FEE

All rental vehicles should be returned in the same condition as they were rented in.A cleaning fee will be charged from 

€50 - € 150 depending on how dirty the vehicle is returned.

VANGELIS RENTALS allows pets to ride in rental vehicles, however to avoid cleaning fees vehicles should be returned clean and free of pet hair. Extra cleaning fees: € 15.00

VANGELIS RENTALS may terminate the Rental Agreement at any time if the renter commits a material breach of the Rental Agreement

PET POLICY

VANGELIS RENTALS allows pets to ride in rental vehicles, however to avoid cleaning fees vehicles should be returned clean and free of pet hair. Extra cleaning fees: € 15.00

VEHICLE  THEFT

 

Under any condition, theft is not covered by any type of insurance.

The renter is required to pay the cost of replacing the rental vehicle if it gets stolen.

 

WAIVER  AND  PROTECTION  OPTIONS

 

THIRD  PARTY  COVER

 

What's covered by the insurance company?

Covers third parties in case of death or body injuries, including passengers (except the driver of the VANGELIS RENTALS  vehicle), when using the

VANGELIS  RENTALS  vehicle up to €1.000,000.   and material damages to the third parties up to1.000,000.

 

WHAT'S NOT  COVERED?
 

Theft or attempted theft of the vehicle.

Theft of personal belongings from the vehicle.

Death or injury to the driver.

Damage to the rental vehicle.

Interior of the car.

 

 

COLLISION DAMAGE COVER

 

What's covered?

If the rental car ,quad or  bike is damaged by a car accident, you will be covered for the cost of the repairs of the VANGELIS RENTALS  vehicle. You will, however have to pay up to a maximum of €750.00 for car group  B and 450 cc quads,€900.00 for car group Jeep and SUV, €300.00 for ATV 50cc and 150 cc towards the repair costs, storage charges and loss of use, regardless of whether you were at fault or not. However, if we can recover these costs from a third party, we will reimburse you.

 

What's not covered?

Damage caused intentionally or by negligence.

Damage caused by incorrect fuel.

Damage caused as a result of a breach of the rental agreement's terms and conditions.

Damage caused as a result of fire.

Damage caused to the underneath and the top of the car,the antenna, the mirrors and the tyres.

Interior of the car.

 

What's the cost?

€12.00 per day for small cars B and 

450 cc quads,  category.

€15.00 per day for Jeep and SUV categories.

€6.00 per day for all type bikes and 50 cc quads.

 

DELIVERY  AND  COLLECTION

 

Deliveries or collection of the rented vehicle are available upon request at a cost of 15.00€

 

TAKING YOUR  VEHICLE  OUTSIDE  THE  ISLAND  AND  COUNTRY

 

 

It is forbidden under any condition to take any vehicle off the island or cross border.

 

COLLECTING  AND  RETURNING  YOUR  VEHICLE

Change of Return Location

The return of the vehicle to a location different to the one agreed at the time of vehicle pick up,will incur a charge of 15.00€

 

CREDIT  OR  DEBIT  HOLD

 

The estimated amount of the rental plus up to 300EUR for all type of cars and ATVs.100EUR for all types of bikes will be authorized against your credit card at the time of rental. This amount will no longer be available for your immediate use and may take up to 14 days,depending on your bank,to become available. We will not be responsible for any returned check(s) or insufficient fund charges or bank fees related to this process.

 

PAYMENT  OPTIONS

 

A credit card ( Visa, Master Card, Amex, Diners) is required for all rentals. For all car groups, bikes and ATV groups a credit card must be submitted even if the renter finally pays in cash.However you do not need your credit card in order to make a booking online! We only request to know what type of credit card you are going to use at the actual time of rental.

 

Renter must use a major credit card at the time of rental in his or her own name. The following cards are accepted forms of payment.

- Visa

- Master Card

- American Express

- Diners Card

 

DRIVER'S  LICENCE  AND  ID  REQUIREMENTS

Driver's Licence: The driving licence of the driver must be issued at least 3 years prior to rental.

 

According to the Greek Law ,all National Driving Licences issued by the following countries are accepted in Greece: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark,, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland & United Kingdom.

 

According to the Greek Law,all National Driving Licences with Latin Characters issued by the following countries are accepted in Greece: Albania, Armenia, Azerbaijan, Bahamas, Bahrain, Belarus, Bosnia and Herzegovina, Brazil, Central Africa Republic, Chile, Congo,Costa Rica,Cuba,Ecuador, FYROM,Georgia, Ghana,Guyana, Indonesia, Iran, Iraq, Israeli, Ivory Coast, Kazakhstan, Kenya, Kuwait, Kyrgyzstan,Liberia, Mexico, Moldova, Monaco, Mongolia, Montenegro, Morocco, Nigeria, Northern Ireland, Norway, Pakistan, Peru,Philippines, Qatar, Russia, San Marino,Saudi Arabia, Senegal, Serbia, Seychelles, South Africa, South Korea, Tajikistan, Thailand, Tunisia Turkey, Turkmenistan, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Venezuela, Vietnam and Zimbabwe.

 

AGE  REQUIREMENTS

 

Renter and driver must be 23 years old for all car groups except for group jeep and SUV where the driver must be at least 25 years old.Apart from that,drivers that are not already 25 years old,regardless of the type of the car,will be charged 10.00€  daily.

 

GENERAL  INFORMATION

 

The driver's licence, a valid credit card and passport or identity card will be required on the pickup date.

All of them must be in the renter's name and spelled the same on all documents.

The driving licence of the driver must be issued at least 3 years prior to rental and be over the age of 23. The driver must hold a driving licence issued from the European Union, or an International Driving Licence ( your valid driver's licence must accompany the International Driving Licence at all times).

VANGELIS RENTALS may terminate the Rental Agreement at any time if the renter commits a material breach of the Rental Agreement